An integrated communications system for small and medium-sized businesses (SMBs), the Alcatel-Lucent OmniPCX Office Rich Communication Edition* provides a personal communications manager (PIMphony), an advanced call center solution (Alcatel-Lucent OmniTouch Call Center Office) secure high-speed Internet access, advanced TDM and IP telephony and LAN switching. Alcatel-Lucent’s solution consists of a pre-configured server that provides every employee with voice, Internet, email and data capabilities.
Designed for SMB and run specifically on OmniPCX Office Rich Communication Edition:
Alcatel-Lucent OmniTouch™ 8600 My Instant Communicator Web for Office
Alcatel-Lucent OmniTouch 8600 My Instant Communicator Web for Office (My IC Web for Office) is a full web application using the latest technologies and providing a set of IP-based unified communication services. These services allow the user to manage their business phones routing options and to get easy access to centralized voice mails as well as communication logs. The My IC Web for Office is an OmniPCX Office RCE application which does not require an additional server. Using My IC Web for Office, the user can keep in touch with their company anywhere using any compliant desktop web browser (from a smartphone, a tablet, a desktop computer or a laptop) as soon as they have internet access. Part of the My IC range, My IC Web for Office lets you increase productivity and business continuity, in the office or on the move, in a secured access and environment.
Alcatel-Lucent PIMphony
PIMphony is a personal communications manager that links desktop computers and telephones to provide a powerful, user-friendly phone assistant that manages everyday phone tasks. It offers a complete set of phone services, including call logging, voice mail and set monitoring. Services are continuously available on the PC, regardless of any other applications running. Company contact databases are fully integrated with PIMphony to provide optimal service. PIMphony improves customer interaction and services, increases personal and team productivity and optimizes your Alcatel-Lucent OmniPCX Office Rich Communication Edition investment by adding a new dimension to phone services.
Alcatel-Lucent PIMphony Attendant for better centralized call management. Its ergonomic interface allows efficient call management and customer greeting with quick dialling facilities and mono or multi site high-end supervision.
Alcatel-Lucent OmniTouch Call Center Office
Designed for small enterprises, the Alcatel-Lucent OmniTouch Call Center Office is a simple, all-in-one solution that is designed to enhance customer relationship management and to grow with the company's needs. The solution includes automatic call distribution (ACD), monitoring and statistics, and an agent assistant.
Alcatel-Lucent OmniPCX Office RCE Fax Server
Alcatel-Lucent OmniPCX Office RCE Fax Server is scalable, full featured software solution is ideal for small and medium enterprises (SME) that are realigning their business processes to use newly adopted IP environments.
It is a plug-and-play network fax-server solution supporting mobility and faxing anytime, anywhere.
Alcatel-Lucent OmniTouch My Teamwork Office Edition Conferencing and Collaboration
Alcatel-Lucent OmniTouch My Teamwork is a software-based multimedia, multiparty business communications solution running on commonly available computer hardware. Use OmniTouch My Teamwork from any telephone, any location, and any browser for secure conferencing with anyone inside or outside the company — no specialized software or virtual private network (VPN) required.
The presence-aware, easy-to-use interface supports a full feature set including meet-me, ad-hoc, and scheduled events with click-to-conference, IM chat, application and desktop sharing, document management, and more.

•    Specifically designed for small and medium enterprises that do not have specialized IT skills
•    Optimizes IT investments through its all-in-one concept and its modular, scalable architecture
•    Reduces costs by eliminating unrelated multi-vendor components; reduces installation, integration, maintenance and training costs
•    Easy to use, with user-friendly interfaces for telephony, Internet access, e-mail and unified messaging; single management interface for all components
•    Modular, expandable design lets you evolve from traditional telephony to IP telephony
•    Future-proof solution that is based on Linux and supports industry standards

 

•    Integrated, modular system, including Time-Division Multiplexing (TDM) and IP telephony, Internet access, e-mail and local area network (LAN)
•    Several accesses to the public network, such as Analog, Pulse-code modulation (PCM), ISDN and Session Initiation Protocol (SIP) trunking
•    Networking capability through Industry Standard Virtual Private Network (ISVPN), through IP over Internet, or through SIP
•    Smart and friendly voice communications, with call server, embedded voicemail, personal assistant, integrated Computer telephony integration (CTI) server, all user interfaces (for analog, digital, IP, mobile phones and PC softphone), hospitality services for third-party hotel applications
•    Native IP telephony, enabling voice to be transported over IP LAN or wide area network (WAN). Alcatel-Lucent IP phones can be combined with digital phones, and benefit from the same level of service
•    Professional Internet solution, including firewall, proxy server, cache server, IP VPN server, e-mail server, and intranet server providing secure, high-speed Internet access over IDSN, ADSL or leased lines
•    Embedded e-mail server, unified messaging solution through native integration of voicemail and e-mail, support for standard e-mail clients (POP3, IMAP4), access to voicemail and e-mail though a simple browser
•    Integrated LAN solution and services, including Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS) and file server
•    Mobility solutions which can be provided according to the customer needs. A proximity mobility solution with wireless desktop telephony equipped with blue tooth handset for comfort and freedom. A pure voice mobility solution with DECT base stations and DECT handsets. A voice and data solution with Voice over wireless local area network (VoWLAN) that delivers fully featured Alcatel-Lucent telephony service with Alcatel-Lucent IP wireless phones.Improved mobility services for off site mobile workers with the Nomadic Cellular Extension feature. Substitute in a seamless way your fixed phone by your mobile or any external
•    Open technology: Linux-based system; supports all industry standards for Internet, voice and data communications